Forget pattern

Thank you for reaching out to us.

If you have forgotten your screen lock pattern, the device cannot be unlocked remotely using another phone or by installing an application after it has been locked.

If your device is linked to a Samsung account and the required security conditions are met, you may be able to use the account recovery options available. Otherwise, the device will need to be reset to regain access. Please note that performing a factory reset will erase all data stored on the device if no backup is available.

If you need assistance with the available recovery options or the reset process, please visit:
https://www.samsung.com/ae/support/contact/

If a reset is required and you prefer in-person assistance, you can locate your nearest Samsung Service Center here:
https://www.samsung.com/ae/support/service-center/