‎Fingerprint sensor | Samsung MENA Community

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Likhin27

Active Level 1

last edited

11-26-2024 06:16 AM

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Hi,I recently purchased an S24 ultra and put on a screenguard. Ever since i have trouble unlocking the phone using fingerprint.either it will take multiple tries to open up or i will run out of tries and had to use password to unlock it. Does anyone else have faced the same issue.?

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TimonN
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11-26-2024 12:08 PM

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Galaxy S
Normally screen protectors do reduce performance of fingerprint sensors.
Hence it is advisable to get official screen protectors.
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Likhin27
Active Level 1
11-26-2024 06:46 PM

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Galaxy S
Any idea from where I can get one from
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TimonN
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11-28-2024 05:09 AM

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Galaxy S
Better to get it from official Samsung store.
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FarhanHussain
Active Level 6
11-26-2024 02:22 PM

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Galaxy S
Hi @likhin you can add the same finger in the fingerprint twice. It will help you definitely
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Likhin27
Active Level 1
11-26-2024 06:48 PM

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Galaxy S
Already tried mate..its working when I press my fingers so hardly..but still I find it pretty odd since the greatest android phone in the market has such an issue
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Samsung_specialist
Community Manager
11-28-2024 04:54 AM

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Galaxy S
We apologize for the inconvenience you're facing with the fingerprint scanner on your S24 Ultra. This issue may be caused by using a third-party screen protector. We recommend using an original Samsung screen protector for optimal performance.
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Fingerprint sensor

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