‎Fingerprint Not work properly | Samsung MENA Community

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LAIEK

Active Level 1

last edited

10-27-2023 10:43 AM

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MY S23 ULTRA FINGER NOT WORK PROPERLY

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ṬÈŇŸ
Active Level 4
10-27-2023 12:40 PM

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Galaxy S
Try film protector other than glass..
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Basel89
Active Level 3
10-27-2023 10:05 PM

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Galaxy S
Are you using a screen protector? If so what type of screen protector are you using ? Please make sure to use UV screen protectors that feels like vinyl or rubbery .. that's the only way for the fingerprint sensor to work 100% ... don't use cheap glass or plastic films as they interfere with how the ultra sonic sensor works ...
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Samsung_specialist
Community Manager
10-30-2023 04:15 AM

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Galaxy S
If you have a screen protector on your phone, please be aware that this can affect the functionality of the fingerprint sensor. If this is the case, we recommend removing the screen protector and trying the fingerprint sensor again.

If the issue persists or if you do not have a screen protector on your phone, we recommend visiting our nearest service center for further assistance. Our expert technicians will be able to diagnose and resolve the issue effectively.

Thank you for your understanding, and we are here to support you in ensuring your phone functions as expected.
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XEnderloltod
Active Level 5
10-31-2023 04:17 AM

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Galaxy S
U need to go to the nearest
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