They are just playing with you. Samsung doesn't care about its customers. I have s22 ultra and there is dust inside camera lens. I visited service center and my phone still on warranty but they still they said we can't do anything
I visited Sahara Center service center. This is my question to them that you people are advertising s22 ultra dust and water proof. So explain how dust came inside. And they said may be during manufacturing. So we should think twice before purchasing samsung's expensive phones.
Dear Valued Customer, Your feedback is valuable to us. We understand that you are contacting us about (Overheating) The logs in this error report will be shared to our engineers to identify the cause of the issue. To solve the problem, you may do the following steps: Defective part is suspected from logs. Please visit service center to get replacement. Best regards, Samsung Gulf Customer Support Team
I can see the reply of Samsung that there is defective part that is causing the overheating issue. I suggest you visit a certified samsung repair center for the repair. If you are in UAE you can take it to Axiom telecom or Sharaf DJ for repairs.
Yes i tried all the above options. they deny if taking it under warranty saying its out of country. so fighting with the seller to cover it and fix it. but is the issue major? Better to sell it off?
And I am not responsible for your thinking. I just want you to share the location of the store where they will accept my phone, I am challenging you. And I know your answer you are just wasting the time of other people. And imposing your thinking on others my friend.
My thinking ? I didn't think of anything 😆 stop judging others friend. Keep it down. Go to Sharaf DJ or Axiom telecom they will take your device for repairs. Otherwise you can get yourself an iPhone if all you cares about is repairs
First thing I don't accept your stupid advise, as you think you are clever 🫠. And yes your thinking that only Sharaf DG and Axiom are doing samsung warranty claim. I have paid for the phone and it's my right to ask for service. For your kind information open samsung website you will find many services center and I have tried twice. Don't mislead people by saying Sharaf DG or Axiom are there for warranty claim😜
They cannot determine that by looking at the phone. They need to take it in and diagnose the issue with a special software and then do a an internal examination of device components in order to verify the issue .. too bad they don't take any versions except for GCC / TRA versions..
We would like to extend our sincerest apologies for the inconvenience you have experienced, and we genuinely appreciate your loyalty to Samsung. Your satisfaction is of utmost importance to us.
However, it appears that the issue you are facing may require a closer examination and technical expertise to resolve. To ensure that your device functions optimally, we kindly request that you visit one of our authorized service centers.
Our service centers are staffed with well-equipped technicians who are trained to diagnose and address a wide range of device issues. They will do their utmost to identify the root cause of the problem and provide the necessary solutions to ensure your device operates smoothly.
EngrJunaid
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Riddhii
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11-2-2023 10:14 AM
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Dear Valued Customer,
Your feedback is valuable to us.
We understand that you are contacting us about (Overheating)
The logs in this error report will be shared to our engineers to identify the cause of the issue.
To solve the problem, you may do the following steps:
Defective part is suspected from logs. Please visit service center to get replacement.
Best regards,
Samsung Gulf Customer Support Team
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Samsung_specialist
Community Manager
11-3-2023 05:33 AM
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We would like to extend our sincerest apologies for the inconvenience you have experienced, and we genuinely appreciate your loyalty to Samsung. Your satisfaction is of utmost importance to us.
However, it appears that the issue you are facing may require a closer examination and technical expertise to resolve. To ensure that your device functions optimally, we kindly request that you visit one of our authorized service centers.
Our service centers are staffed with well-equipped technicians who are trained to diagnose and address a wide range of device issues. They will do their utmost to identify the root cause of the problem and provide the necessary solutions to ensure your device operates smoothly.
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Riddhii
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