Battery problem

Dial *#9900# click on battery stats log may be it will work

Thank you for getting in touch with your concern about the fast battery drain during video calls on your Samsung A54. We apologize for any inconvenience this may have caused you and appreciate your patience.

To address this issue, you may need to do the following to check it and decide whether you need to replace it or not.

Ensure you are using an approved charger and cable. Unapproved chargers or cables can cause issues and may void your warranty.

Avoid using an old charger from a different device, as it may not provide the optimal power output for your Samsung A54.

Confirm that the charger you're using is compatible with your Galaxy device. Different devices may require specific charging currents, and it's important to match the charger's output with your device's requirements.

During video calls or charging, close all background applications and turn off mobile data or Wi-Fi. This can help reduce battery consumption.

Consider using Power Saving Mode to optimize battery usage during video calls. You can enable this mode in your device's settings to extend battery life.

To further investigate the issue, you may also want to use your device in Safe Mode to check for any third-party apps that might be affecting battery life negatively.

To activate Safe Mode:

Shut down your device.
Restart it, and when the Samsung logo appears, press and hold the volume down key until the lock screen displays "Safe mode."
By using Safe Mode, you can identify whether a specific app is causing the rapid battery drain. If the problem persists in Safe Mode, it may be related to the device itself.

Lastly, you can optimize your phone's battery life through the Device care feature, which helps manage app power and optimize individual apps. You can also adjust background usage limits to reduce battery consumption. These settings can be found in your device's settings menu.

You can test your battery as well from Samsung Members application by the following steps to check your bettery status:
Open the Samsung Members app and tap “Support”.
Tap “View tests”.
Tap “Test all” to start Diagnostics.

We hope these steps help you address the issue and optimize your device's performance.
Thank you for choosing Samsung, and we're committed to ensuring you have the best experience with your device.