title:

2nd Physical Sim option gone after update

(Post creation time:  

03-18-2023 07:29 م

)

501 المشاهدات

D

Duke0077

Active Level 2

آخر تعديل

 

03-18-2023 07:29 م

 

in

 

Hi. Last night, I got update on my S20 Ultra (G988B/DS) and 2nd Physical Sim option replaced with Esim. How can I get the Physical sim option for 2nd sim? 

    • Z

      Zain1999

      Expert Level 1

      03-18-2023 10:23 م

       

      in

       
      Hello, I'm unable to understand you question, can you explain it again?

      Samsung S20 Ultra has 2 slots, one sim card slot and another slot for hybrid SD card or sim card option. Regardless the the option. Are you still able to use your second sim?
      S

      Samsung_specialist

      Community Manager

      03-31-2023 04:18 ص

       

      in

       

      Hello,

      ​

      ​Kindly try to reset all settings by following these steps:

      Tap Settings > General Management > Reset > Reset all settings. It will return all the device settings to the default ones.

      ​

      Then try to reset the network settings, by following these steps, It will erase saved Wi-Fi passwords and Bluetooth connections.

      ​

      Step 1 Swipe up or down to view the apps.

      Step 2 Press Settings.

      Step 3 Scroll to and touch General management.

      Step 4 Press Reset.

      Step 5 Press Reset network settings.

      Step 6 Press Reset settings.

      ​

      If the issue persists, kindly try to visit the nearest service center for physical examination.

      Z

      Zain1999

      Expert Level 1

      03-31-2023 08:01 م

       

      in

       
      Thank you Samsung Community Manager for stepping in.

      0 إعجابات

      D

      Duke0077

      Active Level 2

      04-10-2023 02:37 ص

       

      in

       
      Didn't work

      0 إعجابات

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