Here's a troubleshooting guide to help you address the issue:
1. Check App Permissions: Ensure that the Microsoft apps you're using, such as OneDrive or OneNote, have the necessary permissions to access your device's gallery.
2. Update Microsoft Apps
3. Check Sync Settings within the Microsoft app
4. Clear App Cache and Data: Go to your device's settings, find the apps section, locate the Microsoft apps, and clear their cache and data.
Samsung_specialist
Community Manager
04-1-2024 04:59 AM
in
ยHere's a troubleshooting guide to help you address the issue:
1. Check App Permissions: Ensure that the Microsoft apps you're using, such as OneDrive or OneNote, have the necessary permissions to access your device's gallery.
2. Update Microsoft Apps
3. Check Sync Settings within the Microsoft app
4. Clear App Cache and Data: Go to your device's settings, find the apps section, locate the Microsoft apps, and clear their cache and data.
5. Restart Your Device
6. Check Internet Connection
7. Check for System Updates
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mZoOnY
Expert Level 5
06-5-2024 06:40 PM
in
ยTake out Sim card and give it a try
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