Hello. Please I have a problem with my Samsung Galaxy A80. When I take a photo with the system camera and with snap, the photo is not clear when I share it on WhatsApp. The same goes for videos. Who can help me please
Hi, you can try to long press the camera icon for one second then select app information > Storage > Clear Catch. Please let me know if this solution was helpful.
yes only that. photo and videos. when I take the photo or video on the phone's camera or snap and share in a WhatsApp story the image is no longer clear
Usually Whatsapp will compress images and videos to make it smaller. It will compress images into 100 to 200 KB files irrespective of the original image size. Can you share some screenshots so that we can understand the issue better?
BasselK
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09-28-2020 10:54 ص
in
Please let me know if this solution was helpful.
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AKP225
Active Level 1
09-28-2020 03:46 م
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BasselK
★
09-28-2020 04:04 م
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AKP225
Active Level 1
09-28-2020 06:10 م
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Rahul_R_Indran
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09-28-2020 06:37 م
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Murshidfrank
Active Level 3
09-28-2020 09:45 م
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Samsung_specialist
Community Manager
09-29-2020 12:52 م
in
Hey there,
Please visit the nearest service center to check the issue and fix it.
www.samsung.com/sa/support/servicelocation/.
Thank you
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RescueSheep
Active Level 4
09-29-2020 06:10 م
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