‎‫a71 gallery issue‬ | ‫Samsung MENA Community‬

K

koshyy

Active Level 3

آخر تعديل

07-14-2020 03:02 م

in

a 71, a video downloaded today shows in gallery on a past date. is anyone facing the same..

R
Rahul_R_Indran
★
07-14-2020 08:18 م

in

Galaxy A
Its a common issue. The video which you downloaded will get sorted in the order of date in which its created(if the creation date is available in the video).
0 إعجابات
K
koshyy
Active Level 3
07-14-2020 08:41 م

in

Galaxy A
but it never happens with my other models..this is happening after the latest update.
0 إعجابات
S
Samsung_specialist
Community Manager
07-15-2020 06:49 ص

in

Galaxy A
Hey there,

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you
0 إعجابات
M
MohammedSijah
Expert Level 2
07-15-2020 12:29 م

in

Galaxy A
Anyway try wiping your cache partition. It's recommended after major updates.
(Switch off your phone. Press and hold, power button and volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. Normally, this will not effect any personal data or settings). Thank you.
0 إعجابات