‎Wifi problem | Samsung MENA Community

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mujiba71

Beginner Level 2

last edited

10-28-2023 05:08 PM

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Wifi is not stable its notworking continuously, even called customer care they said to visit to showroom. Any 💡 idea for this isues

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xA907x
Active Level 1
10-28-2023 06:43 PM

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Galaxy A
Does it happen for all networks?
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XEnderloltod
Active Level 5
10-31-2023 04:12 AM

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Galaxy A
Factory reset the phone
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Samsung_specialist
Community Manager
10-31-2023 05:01 AM

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Galaxy A
We understand that you may be experiencing network-related issues with your device. To begin troubleshooting, we recommend the following steps:

Check for Software Updates: Please ensure that your device is running the latest software version available. To do this, go to your device's settings and select "Software Update" or a similar option. If an update is available, follow the on-screen instructions to install it.

Reset Network Settings: If updating the software does not resolve the issue, you can try resetting the network settings on your device. Please be aware that this action will delete all network-related information, including Wi-Fi and Bluetooth connections. To proceed, follow these steps:

Open your device's settings.
Navigate to "General."
Select "Reset."
Choose "Reset Network Settings."
After performing these steps, please check if the network issues have been resolved. If the problem persists, we recommend visiting your nearest service center. Our expert technicians will provide further assistance and diagnosis to address the issue effectively.
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mujiba71
Beginner Level 2
11-20-2023 02:33 PM

in

Galaxy A
Thanks you and I do factory reset even same no any change.
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