‎Internet connection problem | Samsung MENA Community

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WaterEye

Active Level 3

last edited

10-5-2026 01:57 PM

in

Galaxy A

At various times, my mobile internet connection drops and I have to restart my phone. Is anyone else experiencing this?

A55 network zian bh

For your information, my brother has the same phone as me, the same version, the same internet plan, and he's even on the same package as me. The only difference is that I have two SIM cards and my brother has one SIM card and an SD card.

He doesn't have any problems like me.

S
Samsung_specialist
Community Manager
10-6-2026 02:07 PM

in

Galaxy A
We are sorry to hear that you are experiencing intermittent mobile data disconnections on your Galaxy A55 5G.

Since you are using two SIM cards, we recommend first checking the SIM settings to ensure that the correct SIM is selected for mobile data:
Settings > Connections > SIM manager > Mobile data

Please also try the following:

Make sure the device is updated to the latest available software version.

Check that network selection is set to automatic:
Settings > Connections > Mobile networks > Network operators > Select automatically.

Reset the mobile network settings:
Settings > General management > Reset > Reset mobile network settings.

Since your brother is using the same device and network plan without experiencing the issue, try using each SIM card separately for a period of time. This can help determine whether the issue is related to using two SIM cards simultaneously.

If the mobile data connection continues to drop after completing these steps, please recontact us for further assistance.
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WaterEye
Active Level 3
10-6-2026 02:11 PM

in

Galaxy A
I've tried everything you suggested multiple times, including many solutions, even deactivating the second SIM card. I'm still afraid the network will drop while I'm taking exams. I've had my phone for two years and I'm afraid I'll lose it because of this problem; it's my first phone. Any other solutions?
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S
Samsung_specialist
Community Manager
10-9-2026 12:55 PM

in

Galaxy A
We understand your concern, especially as you rely on your Galaxy A55 5G during your exams, and we are sorry for the inconvenience this issue has caused.

Since you have already tried the recommended troubleshooting steps, including disabling the second SIM card, we recommend visiting the nearest Samsung Service Center for further inspection to determine the cause of the intermittent mobile network disconnections.

You can find your nearest service center using the link below:
https://www.samsung.com/ae/support/service-center?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound

We appreciate your patience and thank you for sharing your experience with the Samsung Community.
W
WaterEye
Active Level 3
10-9-2026 12:59 PM

in

Galaxy A
Thank you, but unfortunately I can't go because I register my university attendance via phone using a QR code. Thank you for your understanding of the users; I will try to go during the next holiday.
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W
WaterEye
Active Level 3
10-6-2026 02:15 PM

in

Galaxy A
🙏 And thank you again for the reply. I'm a Samsung fan, and everyone in my house has Samsung phones. We even have a phone with a stylus that we still have. It's a gold phone with a camera in the middle, a removable battery, and a stylus. Is there another solution or something similar? 🙏❤❤
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Internet connection problem

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