‎‫External Mic Problem‬ | ‫Samsung MENA Community‬

A

乂Awais么乂

Beginner Level 2

آخر تعديل

08-15-2024 03:45 م

in

Hi

I got problem while using external mic from wired headphones on my device Galaxy A51

Is any here to suggest me what can i do in this case

S
Samsung_specialist
Community Manager
08-21-2024 02:58 م

in

Galaxy A
Please follow these steps to address the issue:

Maximize the in-call volume.
Restart your device.
Boot your device in Safe mode.
Turn off Wi-Fi Calling.
Ensure that “Mute all sounds” is turned off.
Check the condition of your SIM card.
Perform a factory data reset on your device.
For additional guidance, you can refer to this link: https://www.samsung.com/ae/support/mobile-devices/what-to-do-if-your-microphone-or-speaker-is-not-working-properly/.

If the issue persists, please visit the nearest service center for further assistance: https://www.samsung.com/ae/support/service-center/
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